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Customer Comments

Customer Comments



We've Been a 5-Star Top-Rated Merchant for 11 Years Running!!!

READ WHAT YAHOO IS SAYING ABOUT US...

Excellent / Top Service. The Five Star Top Service icon next to a store's name is a sign of superlative quality. It means that the store is participating in our Merchant Rating System, and that customers who have ordered from that store have given it the highest ratings.

AND HERE'S WHAT OUR CUSTOMER'S ARE SAYING....

Order: 20034 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: This merchant was very helpful, courteous and just a pleasure to deal with. Highly recommended!

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Order: 19779 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Purchasing my two items of TravelerPro luggage from Lazars was the easiest purchasing transaction Ive ever made -- and with very pleasant results. I knew exactly what I was shopping for. I was looking for a reputable dealer with very competitive pricing and free shipping. I received this and more. And my purchases were received within a very reasonable amount of time. Im a happy camper. --------------------------------------------------------------------------------

Order: 19698 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: I ordered a piece of luggage from Lazars on a Tuesday, which was a holiday. It was at my door on Friday. I also had a handwritten thank you! on my receipt. That personal touch was very refreshing. I would definitely use them again. And the price could not be beat. It was 30%less than what I had seen in stores and on other websites.

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Order: 18937 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Great experience ordering carry-on luggage: the guy I talked to measured the piece I was interested in himself (since there can be a discrepancy between the manufacturers published dimensions and the actual dimensions), and then made sure it arrived a day faster than standard, while charging me only the standard shipping rate, because I had to have the bag before leaving on a trip. Will definitely be a repeat customer.

Order: 18859 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: They have the best prices on TravelPro on the net. Their shipping charge is very reasonable and they shipped right away. They leave very little room for improvement!

-------------------------------------------------------------------------------- Order: 18854 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: Lazars delivered exactly what I ordered at a great price. I got an e-mail notification that the bag was shipped, and the bag arrived the next day, despite using UPS ground. The whole process, from ordering to delivery, took 2-1/2 days. I am very satisfied with my purchase from Lazars.

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Order: 14422 Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: I was ordering the luggage as a quick replacement for my son who was in LA from NY. I called and received friendly, accurate, and super service. I would not hesitate to use this store again. It was a pleasure and easy. They offered an excellent price, super service and actually did all they promised. If more retailers could do the same how wonderful it would be!!

-------------------------------------------------------------------------------- Order: 14417 Rating: Good Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Good Ease Of Purchase Rating: Good Customer Service Rating: Good Title: Body:

-------------------------------------------------------------------------------- Order: 14403 Rating: Excellent Comments: Price Rating: Good Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Body: The person I corresponded with through e-mail was courteous, helpful and efficient in responding to my questions. Their return policy was very good, although not needed in my case. I would recommend this merchant to anyone and have.

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Order #9955. Rating: Excellent. Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Good service and fast delivery Body: Ive been comparing prices for the Briggs and Riley upright carry-on. This was the best price by far. The suitcase arrived on the arrival date noted on my email confirmation. Thanks for a speedy delivery and a great price!

Order #9951. Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Review of Purchase Body: Your service was excellent. Merchandise arrived in good shape and on time.

Order #9932. Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Excellent store Body: My order came quickly just as advertised. Highly recommended.

Order #9885. Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Good Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Outstanding product and service Body: Lazars was recommended to me by my brother-in-law. I was extremely impressed. Not only did I get the best price that I could find, but I also had outstanding service! Dont hesitate to order from Lazars.

Order #9871. Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Briggs and Reilly Body: Good price, delivered on time.

Order #9843. Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: Great! Body: Great!!!!!

Order #9840. Rating: Excellent Comments: Price Rating: Excellent Shipping Options Rating: Excellent Delivery Rating: Excellent Ease Of Purchase Rating: Excellent Customer Service Rating: Excellent Title: a great experience Body: This was the easiest transaction ever! They offered a great price, and the luggage came in record time! I highly recommend Lazar!

Order #9039. Rating: Excellent Comments: I love dealing with this company! I like that it's a family owned business too. That encourages me to do more business with them. Lazar's Luggage is easy to work with, and when they say they will do something, they do it, and they do it right. I have told my friends if they want great luggage at a low price with excellent customer service, contact Lazar's! Thanks guys!!!

Order #9036. Rating: Excellent Comments: Fast service, good prices. I would buy from Lazar's again.

Order #8138. Rating: Excellent Comments: Their website is great. And, their service was great in this purchase starting with an almost immediate response from Jay, to an email question I submitted. They entered my order almost immediately after I submitted it, and they confirmed it by email. They then shipped the item the same day and sent an email confirming shipment. Overall, this was an excellent internet shopping experience and way above my expectations. I have saved their web address for future use.

Order #7584. Rating: Excellent Comments: I made an error typing in my billing address so I called Lazar's to correct it and they were very helpful and even let me know that I didn't have to spend so much on shipping since they were located less than an hour from me. I picked up my luggage (which had been put aside for me) at the store and everyone was so helpful and nice. The luggage I bought was an excellent value and was great on my trip to NYC. I'd absolutely shop at Lazar's again.

Order #6405. Rating: Excellent. Comments: I was particularly impressed by the speed the order was processed. Within a couple of hours of making the order I already had a UPS tracking number and the luggage was on its way. Since the luggage was needed for a quickly approaching trip, the prompt service was really appreciated! And…the luggage price was deeply discounted.

Order #6358. Rating: Excellent. Comments: Outstanding service, went out of their way to arrange the most cost-effective shipping. It's rare to find a company that puts the interests of their customers first. As I travel frequently and often purchase replacement luggage due to wear and tear I will definately order from them again in the future.

Order #6253. Rating: Excellent. Comments: These guys know how to do net business. A Yahoo! shopping search for an item I desperately needed to replace took me to Lazar's Luggage. I was pleasantly presented with a price at least $20 lower than the average at the other listings. I placed my order and they kept me updated until the package was at my door. I am very pleased. Thanks!

Order #6120. Rating: Excellent. Comments: They couldn't have been more efficient, friendly, and helpful. My item wasn't available and they helped me find an alternative and made the whole transaction easy and pleasant. It was the first time I made a purchase on the internet, and I was very surprised and relieved at how well it went.

Order #5863. Rating: Excellent. Comments: This store was very prompt in getting my order to me. The person receiving my order made one change in my shipping which saved me more money. This store is an example of making the customer happy, therefore gaining a good reputation and word of mouth advertising.

Order #5854. Rating: Excellent. Comments: This is my fourth purchase from Lazar's Luggage and they have not disappointed me yet. My order was handled promptly and the service was great. Everyone should shop at their store.

Order #5464. Rating: Excellent. Comments: I was most impressed by the service I recieved from Lazar's. They helped me find hard-to-get luggage that was nearly impossible to get ahold of and understood just what I wanted. This site is one in million! Believe me, I have checked!

Order #5452. Rating: Excellent. Comments: The people at Lazar luggage certainly know what customer service is all about. They have gone above and beyond to make my shopping experience with them the best experience and their products are above reproach.

Order #4728. Rating: Excellent. Comments: I made a mistake in the info I sent with my order and called Lazar's seconds later to straighten it out. They were going over my order even as I called, fixed it, and every went perfectly. A great job.

Order #4649. Rating: Excellent. Comments: This is my third bag I bought in the last few months. I find this is the best purchase I made in the past few months! I finally found a bag that has all the things I need! This is the greatest!

Order #4624. Rating: Excellent. Comments: Second time I've ordered from them. Easy to shop, quick delivery.

Order #4500 Rating: Excellent. Comments: The service was more than efficient - they let me know that I could get my gift just as quickly with a cheaper shipping method, which I thought was above and beyond the call. The gift arrived quickly, and was beautifully gift-wrapped. I'd recommend this merchant and use them again. Thanks!

Order #4333 Rating: Excellent. Comments: Extremely helpful. Gave personal service and came through on immediate need for the suitcase. Great folks. They have my vote.

Order #4037 Rating: Excellent. Comments: After I placed my order, I called them to have additional items added -- when I called (about 5 minutes after I originally placed the order) they already had the order in hand, recomputed the charges, and everything was sent together. Packing was well done. Given the price of the luggage and the great shipping rates ($5 for well over 30 pounds!) this is one of the best online stores I've shopped at.

Order #3979 Rating: Excellent. Comments: Item shipped almost immediately after I ordered. Merchandise arrived in perfect condition. Product was of top quality, looked even better than the picture on their website. I'm one happy customer!

Order #3696 Rating: Excellent. Comments: Their shipping costs were excellent and took full advantage of the fact that smaller luggage could be placed in side of bigger luggage for shipping. Most other sites wanted to charge 3-5 times the cost for shipping!



Order #3483 Rating: Excellent. Comments: This is a wonderful store!!! Many of the stores here on Yahoo use very low prices to bait you in, then R*A*P*E you on the shipping hoping you won't notice. TO the CONTRARY, Lazar's has quality merchandise, fair shipping/handling fees, plus lower prices -- a combination not to be beat!

Order #3163. Rating: Excellent. Comments: Fantastic response, shipped out same day after requesting that they ship item at once. Received courtesy email as well as tracking number from Lazar confirming that they 'll be glad to accommodate my tight schedule. And now, I off to New York with my new luggage.

Order #3114. Rating: Excellent. Comments: They kept in constant communication about the status of my order. It was very easy ordering from them. Great place! I will keep them in mind for more items...especially the hard to find items/gifts.

Order #3095. Rating: Excellent. Comments: Perfect experience. Item arrived timely and the price was very competitive.

Order #3091. Rating: Excellent. Comments: Really excellent customer service - helped me when the product I ordered was out of stock. Quick with shipment, cheap shipping costs. Great prices in their outlet store. I've already placed another order with them.



Order #563 Rating: Excellent. Comments: I ordered a passport holder as a Christmas gift. Let me say, the picture and description did not do this item justice! I could only cross my fingers and hope that this would be what I was looking for...I had shopped all over town and could not find anything like this. The quality was excellent and the price was better than I'd hoped for. It came in plenty of time for Christmas - absolutely no problems!

Order #577 Rating: Excellent. Comments: Email confirmation was timely, no problems with shipping over Christmas holidays and item advertised met my requirements. Had been looking for such a bag for a long time.

Order #589 Rating: Excellent. Comments: I would like to thank Lazars for quick service and thorough follow-up. I especially appreciate that they actually sent a receipt. I did not receive this kind of service from any other retailers. (And I did all of my Xmas shopping online.)

Order #632 Rating: Excellent. Comments: I was SO impressed with the service and price. All I was looking for was a currency converter that doubled as a calculator. Believe it or not, I couldn't find one in ANY local store, including Macy's! I found exactly what I wanted at Lazar's Luggage at an EXTREMELY reasonable price. I thought it would take forever to arrive since I ordered a couple of days before Christmas Eve. They shipped it the SAME DAY and it was here by Christmas. I was so impressed that I have referred everyone in my family, who is constantly looking for travel related products to Lazar's. Thank you and a blessed Millennium to the good folks at Lazar's Luggage and Yahoo!

Order #646 Rating: Excellent. Comments: EXCELLENT...THANKS FOR BEING VERY PROMPT ON SHIPPING AND EMAILING GLAD TO DO BUSINESS WITH YOU WOULD BE GLAD TO BUY FROM YOU AGAIN THANKS AGAIN...

Order #682 Rating: Excellent. Comments: fantastic response and the product was just what i wanted.. no surprises

Order #721 Rating: Excellent. Comments: Service was prompt and I received exactly what I ordered in less time than expected.

Order #772 Rating: Excellent.. Comments: Best price on Samsonite luggage. Excellent Service - prompt shipping and follow-up communications via E-mail about the status of my order.

Order #819 Rating: Excellent. Comments: The garment bag we received(and in 2 days) is awesome!! My husband travels alot and was getting tired of hauling around his old and very heavy garment bag. The wheeled garment bag is great and it holds every possible thing he needs on his business trip. Thank you!!

Order #922 Rating: Excellent. Comments: Great products, great catalog, reasonable delivery time. Keep up the good work!

Order #978 Rating: Excellent.. Comments: This was a gift for my little sister. they sent it fast, no worries!

Order #976 Rating: Excellent. Comments: Good service and a fast response. This is something you do not find every day.

Order #1021 Rating: Excellent. Comments: Everything went very smooth. Confirmation of order was prompt and delivery was very timely. I would use Lazar's again.

Order #1022 Rating: Excellent. Comments: I would highly recommend Lazar's Luggage. My order was shipped the same day I ordered and I received it two days later. The quality of the merchandise was excellent and the price was reasonable.

Order #1039 Rating: Excellent. Comments: Fast and efficient service to Puerto Rico; the only option on the Internet to obtain hard-to-find lamps!

Order #1132 Rating: Excellent. Comments: They were just great. Fast and also the best price of any on the web for the product I ordered. I'll go with them again.

Order #1227 Rating Excellent Never heard of them before I went to the Internet. The product I got was exactly as I ordered. It shipped almost immediately, arrived on-time, and I was able to track it all along the way. Their price was competitive; however, they offered a bonus gift for ordering on the internet that "blew away" the competition. I'll definitely go here first for my future luggage needs.

Order #1262 Rating: Excellent Comments: I used to shop at Lazar's when I lived in Los Angeles and was completely thrilled to find them in your network. I can enthusiastically recommend shopping at Lazar's.



Order #1294 Rating: Excellent Comments: I just returned from a trip to Tahiti using the Delsey luggage I purchased from Lazar's Luggage. My order was delivered promptly, 4 days after purchase. FYI the luggage performed perfectly.

Order #1321 Rating: Excellent Comments: I was told it would take 2-3 weeks and the bag came within 2-3 days... in time to give it as as birthday gift on time!

Order #1379 Rating: Excellent Comments: Lazar's is doing it right: simple interface, good product (and value), and - amazingly enough for a luggage dealer - very good customer service. easily one of the best online shopping experiences I've had.

Order #1423 Rating: Excellent Comments: Easy site to order from, and very prompt delivery. Item was exactly as described.

Order #1523 Rating: Excellent Comments: I was truly impressed by their friendly, prompt service and amazed by their tracking system.

Order #1588 Rating: Excellent Comments: This is my second order from Lazar's and I must say that I am pleased with prices - both merchandise and shipping. I will certainly look to Lazar's for future travel needs.



Order #1654 Rating: Excellent. Prompt shipment, best price I've found anywhere and a great product.



Order # I just wanted to tell you that you should give Jay a vacation in Tahiti! A few weeks ago, I placed an order on your Web site and UPS lost it (they get a vacation in Siberia). Jay immediately began a trace and gave me a call when the package was found. Then he called later to make sure it had arrived. It's extremely unusual to find such personal service ANYWHERE these days. Thank you very much Jay! I will definitely be placing orders with Lazar's in the future! (The prices are excellent also!)



Order #1749 Rating: Excellent. Comments: Great. Got my bag on time. We even ordered a bunch extra for the office. Great product, and Lazar's Luggage got it to me quickly and painlessly.



Order #1815 Rating: Excellent. Comments: I received a personal phone call when my credit card info didn't match up perfectly, not some stock email. Great customer service. Package arrived right when they said it would!



Order #1962 Rating: Excellent. Comments: The item that I ordered was of the quality I was expecting to see. Plus, it arrived promptly. The team at Lazar's should keep up their excellent work ! I really liked the feature where I could track the shipment of my luggage. Nice idea !

Order #2399 Rating: Excellent. Comments: Item came on time and beautifully gift, wrapped, with a hand-written gift card.

Order #2409 Rating: Excellent. Comments: My order arrived in time for xmas even though I ordered it late. The packaging and quality of the product were excellent. The gift, a traveling jewelry case, was the most favored gift up against a leather coat and home entertainment system (go figure). Their catalog has many nice items I will be ordering for myself and others in the future.



Order #2416 Rating: Excellent. Comments: I emailed an inquiry to Lazar's while I was placing my order. I had just signed off when the phone rang and it was JAY from Lazar's answering my inquiry. What service!!! Bravo!

Order #2548 Rating: Excellent. Comments: They were incredible!! I have never had such good service before. They were so friendly and supportive. I hope that other web stores follow Lazar's example! Great job!



Order #2917 Rating: Excellent Comments: Shipped quickly and delivered nicely. I had made I believe a small mistake with regard to setting the combination lock on one piece of the luggage. Lazar's personnel indicating that they would send UPS out immediately to pick it up. I asked if they could instead help me re set things. They (Jay) did and couldn't have been more helpful. Lazar's is one of the best online experiences that I have had. Reasonable prices, good selection, very fine personnel and quick shipment. I will refer them to others. With best regards, MJB


Welcome to one of the top Briggs & Riley Retailers in the USA!

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